Shipping Policy

We know you're excited to get started, so we do our best to get every order out the door quickly. Orders placed Mon – Fri before 12:00pm (AEST) are generally shipped within 24-48 hours, provided your items are in stock. Orders placed after 12:00pm, over the weekend, or on public holidays will be dispatched the next available business day.

Please double-check your shipping details at checkout - if an order is sent to an incorrect address due to information provided at checkout, we are unable to resend the item at our expense. Once an order has left our hands, we are not liable for any loss or damage that occurs during delivery.

We aim to get your order to you within 7 days, and more often than not it will arrive sooner. If a delay does occur, please know that this does not constitute a failure of our agreement or entitle you to cancel your order. We also cannot accept liability for items that are stolen, lost or damaged after successful delivery.

Shipping Rates and Estimates

Free standard shipping for orders over $100 AUD. Please see all other shipping costs at the checkout.

All shipping is subject to Australia Post terms and conditions. Please note that Australia Post does not deliver on weekends or public holidays, and next day delivery eligibility depends on order time, stock availability, and your postcode.

Tracking your order

Once your order has been shipped, you'll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update.

If your order hasn't arrived within 7 days of your shipping confirmation, please reach out to us with your name and order number and we'll get it sorted.

For all enquiries: hello@opulhaircare.com.au